Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-interior-trim-repair.collision-talk.com (hereafter referred to as “Mercedes Interior Trim Repair” or “we”). We are dedicated to maintaining a safe and secure online environment for our users, ensuring that your privacy is protected at all times. This Privacy Policy details how we collect, utilize, and safeguard the personal information of our visitors and users in compliance with various global data protection laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Privacy Act (UCPA), Utah, USA
  • Connecticut Data Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This Privacy Policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://mercedes-interior-trim-repair.collision-talk.com
  2. Any applications, software, or services provided by us
  3. Interactions between our users and authorized personnel
  4. Data collected through our websites, apps, and associated platforms

Important Note: This policy does not extend to third-party platforms, applications, products, or services accessed via links on our site. These entities have their own privacy policies governing user data, and we encourage you to review them before using any such external services.

Processing Activities

This Policy outlines the ways in which we process personal data for various purposes:

  1. Account Management: When you create an account on our platform, we collect your name, contact details, and unique user identification information.
  2. Transactions: For purchasing our services or products, we require payment information (e.g., credit card details) and financial data to process transactions securely.
  3. Communication: We may reach out to you via email, phone, or SMS for service updates, newsletters, promotional offers, or feedback requests. By engaging with these communications, you consent to the collection of your contact information.
  4. Analytics and User Experience Improvement: We employ cookies and similar technologies (as detailed below) to gather data about user interactions, preferences, and device information for enhancing our services.

Personal Data Collection

We collect several types of personal data to provide and improve our services:

  • Account Information: Includes your name, username, email address, and password hash (for security).
  • Payment and Financial Details: Credit/debit card numbers, expiration dates, billing addresses, and transaction history for processing purchases.
  • Purchase Data: Products or services purchased, purchase frequency, and order details.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) and mobile phone numbers for analytics and targeted advertising.
  • Location Data: GPS coordinates and location services data to provide location-based services.
  • Feedback and Reviews: Submitted comments, ratings, and product reviews.
  • Social Media Profiles: If you choose to log in or share content through social media platforms, we may collect your public profile information.
  • Product Information: Data about products you view, search for, or purchase on our site. This includes preferences, usage patterns, and product recommendations.

Cookies and Similar Technologies

We utilize cookies, web beacons, and other tracking technologies to improve your experience and understand user behavior:

  • Strictly Necessary Cookies: Essential for navigating our website and using its features. These cookies enable basic functions like page navigation and access to secure areas.
  • Preference Cookies: Remember your preferences, such as language settings and display options, to provide a personalized experience.
  • Analytics Cookies: Track user interactions with our website to analyze trends, administer the site, track users’ movements, and gather demographic data for marketing purposes.

Users can manage their cookie preferences through our Cookie Manager or by adjusting their browser settings. Please note that disabling analytics cookies may impact our ability to provide personalized content and services.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, plus an additional period to comply with legal obligations:

  • Financial and transaction data is typically retained for 7 years post-transaction due to tax and accounting requirements.
  • Other personal data may be stored for a shorter period or deleted upon request, depending on the nature of the information and applicable laws.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Encryption: We use encryption protocols (SSL/TLS) to secure data during transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who comply with strict data protection standards to process certain services on our behalf.
  • Access Controls: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access and Rectification: The right to access and request corrections or amendments to your personal information.
  • Erasure (Right to be Forgotten): The right to request the deletion of your data, subject to legal exceptions.
  • Restriction: Limiting the use or processing of your data under specific circumstances.
  • Data Portability: Receiving a copy of your personal data in a structured, commonly used format, and transferring it to another controller.
  • Objection: Objecting to the processing of your data for direct marketing or other purposes.
  • Non-Discrimination: The right to be free from discriminatory practices based on certain protected characteristics.
  • Appeals/Complaints: Filing complaints with data protection authorities and pursuing legal remedies in relevant jurisdictions.

To exercise any of these rights, please reach out to our privacy team via the contact details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any inquiries, requests to unsubscribe, or questions regarding data privacy, please contact us:

  • Email: [email protected]
  • Postal Address: Mercedes Interior Trim Repair, Privacy Team, [Address], [City, State, ZIP Code]